It’s inevitable, at some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. You know these people; they seem to be chronically critical, belligerent, indignant, angry, or just plain rude. But it doesn’t have to be that way for you. Learning tactics for dealing with negative or difficult people will help you survive in the workplace.
What does improvisational comedy have to do with library service? More than you might expect! Hear stories, learn models, and try improv activities that apply in libraries. Staff will discover new ways to engage with humor and play. Get ready to reframe interactions with 5 techniques from improv comedy that can uplift you, your users, and the library.
Remember being bullied in grade school? The tears, fears, and anxiety of facing bullies may have shaped who you have become today. Do you ever wonder what happened to those bullies? It’s sad to say but many have grown up and are now creating havoc in our libraries! This engaging session will show you how to remain calm and stay strong when coping with the bullies you work with or serve in your community.
Overwhelmed by patrons the moment you open your doors? Not sure how you’re going to get everything done while balancing competing demands? Get tips on planning library services and time management strategies to make your correctional library successful and efficient!
Kieran Hixon What does improvisational comedy have to do with library service? More than you might expect! Hear stories, learn models, and try improv activities that apply in libraries. Staff will discover new ways to engage with humor and play. Get ready to reframe interactions with 5 techniques from improv comedy that can uplift you, … Read more
Have you accidentally helped a library patron transform?
Are you ready to be an intentional champion for your library users?
Join us as we explore services that make all the difference. Together, we will share stories of extraordinary library moments and identify common ways library staff help people grow and learn in transformative ways. Walk away with an understanding of how libraries change lives and gain ideas for what you can do to provide more meaningful library services.
Does your website cause extreme anxiety? Are users lost in frustratingly dense pages? Come learn how one project to improve a library intranet can give you tools to enhance your site, from redesign planning to usability testing to content management.
Transform your public library to support and engage autistic youth! Learn about the unique needs of autistic individuals and listen to feedback gathered from the autism community about their library experiences.
This WebJunction self-paced course is designed to help you improve your skills in dealing effectively with angry customers. Note: This course requires setting up a free WebJunction login.
The Idaho Commission for Libraries created an online, self-paced course providing an overview of basic reference sources. Course ObjectivesIn this unit, you will be introduced to:
The Idaho Commission for Libraries created an online, self-paced course providing an overview of the reference interview. Course ObjectivesIn this unit, you will be introduced to: The value of Reference Methods to make a patron feel comfortable Techniques for discovering the patron’s real information need Steps to check for patron satisfaction
Part 4 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Employ techniques to control your reactions during confrontations. Communicate effectively during a difficult interaction. Employ a specific strategy to help diffuse sticky situations.