ABLE 9: The Reference Interview

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The Idaho Commission for Libraries created an online, self-paced course providing an overview of the reference interview. Course ObjectivesIn this unit, you will be introduced to: The value of Reference Methods to make a patron feel comfortable Techniques for discovering the patron’s real information need Steps to check for patron satisfaction

ALA Privacy

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The American Library Association provides an overview of privacy and confidentiality in library service. Resources and tools include: Privacy Toolkit ALA Policy on Confidentiality of Library Records Questions and Answers on Privacy and Confidentiality ALA Library Privacy Guidelines for the Digital Environment

ABLE 12: Ethics and Public Service

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The Idaho Commission for Libraries created an online, self-paced course providing an overview of the core principles of library service related to ethics and public service. Course ObjectivesIn this unit, you will be introduced to: Professional ethics Equal access for all Intellectual freedom and censorship Privacy and confidentiality The importance of policy and procedure Intellectual … Read more