The American Library Association provides an overview of privacy and confidentiality in library service. Resources and tools include: Privacy Toolkit ALA Policy on Confidentiality of Library Records Questions and Answers on Privacy and Confidentiality ALA Library Privacy Guidelines for the Digital Environment
The American Library Association provides an overview of the Library Bill of Rights which embodies the basic policies that guide library service.
The Colorado Library Law provides a legal framework for library operations and responsibilities.
Part 1 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Assist patrons without questioning reasons for needing materials or information. Assist patrons without communicating negative judgments about the patron or the request. Protect the confidentiality of all patron records and requests. Refer to … Read more