Part 3 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Understand the essential components of good communication. Use active listening skills to enhance your interactions and improve service.
Part 2 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Be able to identify concrete behaviors that indicate approachability and interest to library patrons Understand how your attitude can make or break an interaction
Learning objectives: Use a three-step process for dealing with challenging patron situations in a positive way.
Part 1 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Assist patrons without questioning reasons for needing materials or information. Assist patrons without communicating negative judgments about the patron or the request. Protect the confidentiality of all patron records and requests. Refer to … Read more
In this self-directed course, learners will gain a beginning-level understanding of customer service in the library setting. This training addresses competencies within the Communication, Customer Service, and Ethics & Values sections of the Competency Index for the Library Field. Welcome to Getting Started with Library Customer Service! In this course, you’ll follow along with library … Read more