What does improvisational comedy have to do with library service? More than you might expect! Hear stories, learn models, and try improv activities that apply in libraries. Staff will discover new ways to engage with humor and play. Get ready to reframe interactions with 5 techniques from improv comedy that can uplift you, your users, and the library.
There are sometimes subtle – and sometimes not so subtle – movements, gestures and facial expressions that can indicate what we are thinking. By developing your awareness of the signs of body language, you can more easily understand other people, and more effectively communicate with them.
Considerable research shows that those with more joy, laughter, and well-being in their life are more resilient, productive, and effective at work, and they live more fulfilling lives. This staff session is designed to increase fun, creativity, and joy.
In our high-tech and often stressful world, communication is becoming more important than ever. If this is true, then why are so many of us such poor listeners? Becoming a better listener will allow you to become more productive, avoid conflict, improve accuracy, and build better friendships and careers.
The internet offers a variety of communication channels that most of us are relying on during the Pandemic. Personal relationships aside, poor online communication skills can harm your productivity and effectiveness. This means more emails, phone calls or repeated work when something is misunderstood.
Part 3 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Understand the essential components of good communication. Use active listening skills to enhance your interactions and improve service.