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When a Patron Needs More than a Book
Have you accidentally helped a library patron transform?
Are you ready to be an intentional champion for your library users?
Join us as we explore services that make all the difference. Together, we will share stories of extraordinary library moments and identify common ways library staff help people grow and learn in transformative ways. Walk away with an understanding of how libraries change lives and gain ideas for what you can do to provide more meaningful library services.
Category: Presentation
Topic Tags: Customer Service | staff-training