Online Tech Training for Staff: Find Answers
Learning objectives: Become familiar with effective technology resources and tutorials, and create your own resources for common questions.
Christine Kreger
Online Tech Training for Staff: Proficiency with Technology
Learning objectives: Assess current level of technology knowledge, and use a list of proficiencies as a plan for learning.
Online Tech Training for Staff: Use a Technology Reference Interview
Learning objectives: Apply the reference interview to technology related questions, and gain confidence in answering those questions.
Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Assist patrons without questioning reasons for needing materials or information. Assist patrons without communicating negative judgments about the patron or the request. Protect the confidentiality of all patron records and requests. Refer to … Read more
Getting Started with Library Customer Service
In this self-directed course, learners will gain a beginning-level understanding of customer service in the library setting. This training addresses competencies within the Communication, Customer Service, and Ethics & Values sections of the Competency Index for the Library Field. Welcome to Getting Started with Library Customer Service! In this course, you’ll follow along with library … Read more
Technology Proficiency Checklist
Recommended proficiencies necessary to engage in the digital world Basic computer skills o Turn on & shut down the computer o Turn the monitor on and off o Know basic parts of the computer: monitor, CPU, mouse, keyboard, CD drive, USB port, printer o Use the mouse: left-click, right-click, drag and drop o Know how … Read more
Technology Trainer Competencies
Assisting patrons with technology is an increasingly common responsibility for public service library staff. However, simply knowing how to use technology is not enough. Library staff need to be equipped with the skills and knowledge to effectively assist patrons with technology. These competencies outline the skills and knowledge necessary for library staff to be effective … Read more