A Simple Book Repair Manual
Need to repair a book in your collection? The Dartmouth College Library created an online Book Repair Manual.
Christine Kreger
RDA Series Webinars
The ALA Association for Library Collections & Technical Services has created a series of 32 RDA (Resource Description and Access) webinars available on YouTube.
Colorado State Library Community Engagement Standard
The community is strengthened through the active facilitation and/or participation by the library in efforts to gather input, engage in meaningful discussions, and act in partnership to support community-wide growth and transformation. Library affiliates (friends and/or foundation organizations) are aligned to strengthen the connections between the library and the community. The Colorado State Library offers … Read more
SABLE 5: Promoting the Collection
The The Idaho Commission for Libraries created an online, self-paced course on presenting the collection. Course Objectives The importance of making your collection accessible Tips and techniques for connecting the customer with the collection Basic elements of reader’s advisory
Dealing with Conflict
Part 4 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Employ techniques to control your reactions during confrontations. Communicate effectively during a difficult interaction. Employ a specific strategy to help diffuse sticky situations.
Communication Skills
Part 3 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Understand the essential components of good communication. Use active listening skills to enhance your interactions and improve service.
Approachability and Attitude
Part 2 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Be able to identify concrete behaviors that indicate approachability and interest to library patrons Understand how your attitude can make or break an interaction
Online Tech Training for Staff: Design a Class
Learning Objectives: Use effective class preparation techniques and promote active learning in a classroom setting
Online Tech Training for Staff: Evaluating Information
Learning Objectives: Consider authority, accuracy, objectivity, and currency when critically evaluating information.
Online Tech Training for Staff: How Adults Learn
Learning Objectives: Adjust training techniques to accommodate the specific needs of adults.
Online Tech Training for Staff: Dealing with Sticky Situations
Learning objectives: Use a three-step process for dealing with challenging patron situations in a positive way.
Online Tech Training for Staff: Tech Training Tips
Learning objectives: Use effective training techniques when working with patrons, in both impromptu and scheduled situations.