Providing quality customer service in libraries has its own unique challenges.
Privacy, Confidentiality, and Intellectual Freedom | Approachability and Attitude | Communication Skills | Dealing with Conflict
Privacy, Confidentiality, and Intellectual Freedom
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Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Confidentiality | Customer Service | Intellectual freedom | Privacy
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Sticky Situations: Patron privacy, and customer service
Session archive Session Handout (Word) Session Slides (PPT) Privacy and …
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Topic Tags: Customer Service | Intellectual freedom | Privacy
Approachability and Attitude
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Approachability and Attitude
Part 2 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
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The Power to Delight: Providing extraordinary service
View the archive People everywhere (including our patrons) have seemingly …
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Topic Tags: Customer Service
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Customer service: From transactions to transformations
Session archive Session Slides (PPT) Transform Playbook (DOC) Libraries and …
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Topic Tags: Customer Service
Communication Skills
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Communication Skills
Part 3 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Communication | Customer Service
Dealing with Conflict
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Dealing with Conflict
Part 4 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
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Dealing with Angry Patrons
This WebJunction self-paced course is designed to help you improve …
Category: Self-Paced Courses
Topic Tags: Customer Service