The Idaho Commission for Libraries created an online, self-paced course providing an overview of subject headings. Course ObjectivesIn this unit, you will learn: The purpose of subject headings How subject heading lists are organized Different types and forms of subject headings How subdivisions are used in subject headings How and where to place subject headings … Read more
The Idaho Commission for Libraries created an online, self-paced course providing an overview of Technical services and catalog records. Course Objectives In this unit, you will learn: The workflow for tech services and acquisitions The purpose of catalog records How to create a catalog record Descriptive information and the format of catalog records Sources for … Read more
The The Idaho Commission for Libraries created an online, self-paced course on presenting the collection. Course Objectives The importance of making your collection accessible Tips and techniques for connecting the customer with the collection Basic elements of reader’s advisory
Part 4 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Employ techniques to control your reactions during confrontations. Communicate effectively during a difficult interaction. Employ a specific strategy to help diffuse sticky situations.
Part 3 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Understand the essential components of good communication. Use active listening skills to enhance your interactions and improve service.
Part 2 of the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you’ll be able to: Be able to identify concrete behaviors that indicate approachability and interest to library patrons Understand how your attitude can make or break an interaction
Learning Objectives: Use effective class preparation techniques and promote active learning in a classroom setting
Learning Objectives: Consider authority, accuracy, objectivity, and currency when critically evaluating information.
Learning Objectives: Adjust training techniques to accommodate the specific needs of adults.
Learning objectives: Use a three-step process for dealing with challenging patron situations in a positive way.
Learning objectives: Use effective training techniques when working with patrons, in both impromptu and scheduled situations.
Learning objectives: Become familiar with effective technology resources and tutorials, and create your own resources for common questions.