{"id":1183,"date":"2013-07-26T03:54:12","date_gmt":"2013-07-26T03:54:12","guid":{"rendered":"https:\/\/devill.cvlsites.org\/dealing-conflict\/"},"modified":"2023-03-20T14:55:40","modified_gmt":"2023-03-20T20:55:40","slug":"dealing-conflict","status":"publish","type":"post","link":"https:\/\/sandbox.aclin.org\/test\/self-paced-courses\/dealing-conflict","title":{"rendered":"Dealing with Conflict"},"content":{"rendered":"<p>Part 4 of\u00a0 the 4-part <strong>Getting Started with Library Customer Service <\/strong>self paced course.<\/p>\n<p>After completing this module, you\u2019ll be able to:<\/p>\n<ul>\n<li>Employ techniques to control your reactions during confrontations.<\/li>\n<li>Communicate effectively during a difficult interaction.<\/li>\n<li>Employ a specific strategy to help diffuse sticky situations.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" title=\"training module\" src=\"https:\/\/sandbox.aclin.org\/test\/wp-content\/uploads\/elearning\/customer-service\/conflict\/story.html\" width=\"940\" height=\"628\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Part 4 of\u00a0 the 4-part Getting Started with Library Customer Service self paced course. After completing this module, you\u2019ll be able to: Employ techniques to control your reactions during confrontations. Communicate effectively during a difficult interaction. Employ a specific strategy to help diffuse sticky situations.<\/p>\n","protected":false},"author":56,"featured_media":48527,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76],"tags":[10],"class_list":["post-1183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-self-paced-courses","tag-customer_service"],"_links":{"self":[{"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/posts\/1183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/comments?post=1183"}],"version-history":[{"count":0,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/posts\/1183\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/media\/48527"}],"wp:attachment":[{"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/media?parent=1183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/categories?post=1183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox.aclin.org\/test\/wp-json\/wp\/v2\/tags?post=1183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}